Vodafone Idea Limited (Vi) is one of India’s leading telecommunications service providers. The company operates a nationwide 4G network with a focus on expanding 5G readiness, offering a wide range of services including voice, data, digital content, and business connectivity solutions. Vi’s mission is to empower digital inclusion by providing affordable and innovative telecom services to individuals and enterprises. With a strong customer base, Vi continues to play a pivotal role in India’s digital transformation journey.
Telecom
Business Challenge
Our Approach & Solution
Results & Impact
Process Transformation
Elimination of manual document handling reducing human error risk.Standardized processing workflows ensuring consistent quality output.Automated validation reducing the need for multiple verification rounds .24/7 processing capability extending service availability beyond traditional hours
Resource Optimization
Staff redeployment from manual verification to higher-value customer service roles.Reduced dependency on specialized training for document recognition skills.Flexible capacity management adapting to seasonal demand fluctuations.Improved resource allocation enabling focus on exception handling and customer support
Accessibility and Convenience
Extended service availability accommodating different time zones and schedules.Digital-first approach enabling remote document submission and processing.Streamlined workflows reducing customer effort and documentation requirements.Enhanced user experience with clear status updates and processing transparency.
Data Integrity
Standardized extraction formats ensuring consistent data quality.Reduced transcription errors improving downstream system reliability.Automated validation checks preventing incomplete or incorrect data entry.Comprehensive audit trails supporting compliance and quality assurance
ADIPRO is thrilled to endorse OpenSpace Services for their Development expertise, which was instrumental in our project's success. Their well-structured processes, commitment to timely deliverables, and exceptional communications made the entire experience seamless. They consistently exceeded our expectations, and we highly recommend their services. We look forward to future collaborations with them and thank them for their outstanding work.
Yezmina Kirpalani
Global Head, Strategy & Marketing
ADIPRO
OnPoint Insights has been an invaluable partner in our project's success. Their development expertise, commitment to efficient processes, and timely deliverables have significantly improved our website's user experience. Effective communication and their user-centric approach made the entire process seamless. They actively listened to our concerns, answered our questions promptly, and offered valuable insights and suggestions. We highly recommend OnPoint Insights for exceptional results. Thank you for going the extra mile and exceeding our expectations.
Tracy Barley
Aviation Marketing & Communications Coordinator
Lancaster Airport Authority
We've had the privilege of partnering with OpenSpace for our Governance and Compliance Management Web Application. Their expertise and commitment transformed our audit web application into a cutting-edge platform. Their tech proficiency ensured our application's future-readiness. Their cloud optimization efforts led to cost savings and improved performance. Overall project Management and communication is spot on. Their quick learning and proactive approach generated a remarkable ROI. We're genuinely delighted with the progress and look forward to a continued successful partnership. Thank you, OpenSpace Team, for your unwavering commitment.
Pratik Vaidya
Principal Consultant | Director
WeChecked
We are extremely satisfied with the customized CRM solution developed by OpenSpace for the International Business Conference (IBC). The tailored web application has transformed our operations, resulting in a three-fold increase in business scale. The real-time management dashboard has enabled agile decision-making, while OpenSpace’s deep understanding of our needs and valuable insights have streamlined our processes. OpenSpace has become our trusted partner for CRM, website development, and cloud/infrastructure management. Their commitment to our success has played a key role in IBC’s growth. We sincerely thank the OpenSpace team for their exceptional contributions.
Nitin Shah
Director
International Business Conferences
“It was indeed a pleasure working with the team at OpenSpace. It was a great collaboration from day one and it felt like they were a part of our organization while working on the website project. The team has been extremely meticulous and structured in their approach. They have been proactive in sharing ideas and very prompt in executing them. Wishing the team all the best and look forward to a long-term relationship with them.”
Nikita Suratwala
Consultant - Corporate Marketing
ANAROCK Corporate Marketing
OpenSpace team's deep technical expertise played a crucial role in the success of our flowcell application. The specialists demonstrated in-depth knowledge, and working with your team was a seamless experience due to your well-structured processes and proven methodologies. We truly appreciated the systematic approach to project management, with clearly defined milestones and consistent follow-ups to ensure timely deliverables. One of the standout aspects was communication — the team maintained proactive, transparent, and regular updates throughout the entire project cycle. The problem-solving capabilities and technical support provided were truly exceptional.
